Frequently Asked Questions

For frequently avoided questions please click on   This section is primarily for clients or potential clients seeking out a new transcription service.  For 'Uploading Files', scroll down, we have a separate section. For Transcribers, we have a separate page dedicated just to Transcriber FAQ’s. 


Why do I exist?
We don’t know.  For now, let’s focus on the transcription related questions.

What is your phone number?
(818) 248-3400

How long has TTS been in business?
Since 1993.  In other words, longer than everyone else you’ll be asking.

Where is TTS based?
2267 Honolulu Ave, Suite 2, Montrose, CA.  91020. (It’s an OFFICE.)

What are your prices?
Type 1 simple text transcription rates begin @ $1.89 per-minute but we are negotiable based on volume and other bribes.  Type 2 (time coding included) begins @ $2.29 per-minute.   For more info on transcription rates, please look at our Rates page.

Are your prices competitive?
Yes.  If you went out on the Internet and got 10 quotes from domestic services, we would fall somewhere in the middle.

Why are transcription companies in India and the Philippines cheaper?
Why is a 200-pound “smart” car cheaper than a BMW?  Cheaper isn’t better and it’s certainly not safer.

Who owns
Jeff Zedlar, CEO, triathlete, sci-fi writer, religious leader, authoritarian dictator.

What is Jeff’s background?
He worked for tabloid TV show Hard Copy in the early 1990’s, learning transcription on set with some very talented and ambitious people, many of whom went on to become show runners and succeed elsewhere.

How secure is your network?
Our firewall and network was designed by a high level RAND Internet and firewall expert named Ed.  Ed was installed at RAND to primarily defend against constant Chinese cyber threats. Yes, it’s secure.

Why should I choose TTS?
We’re friendly, easy to work with and willing to go the extra mile.  Accuracy is a critical focus of our business and we constantly market against the horrors of overseas transcription, which is primarily a disaster in terms of not understanding American slang and nuance. As Morgan Freeman says at the very end of the Tom Cruise movie, “War of the Worlds”:  “We and we alone had earned that right,” and I’m paraphrasing.

Does TTS do As-Broadcast and Combined Continuity scripts?

Does TTS do Medical Transcription?
No.  But we can refer you to those who do.

What are TTS’s hours of operation?
Monday-Friday:  10-6.
Saturday and Sunday:  Closed, but we can process rush work.  Ask us about the details.

What formats do you accept?
.MP3, .WMV, .MPEG4, .WAV, and other digital formats. We do accept CD’S, hard drives, VHS and other media, but the prices can be higher.

How do you protect confidentiality?
We are happy to sign your NDA and even submit to background checks.  We have done work for the U.S. government and received security clearance.




How do I submit digital media?
Send us a sample or submit your work followed by an email to

What kind of media formats can I upload to TTS?


  • .mp3, .wav, .wma

OTHER AUDIO FILES: If you have any of the following files and cannot convert them to one of the top media files, then call us at (818) 248-3400 as we may be able to accommodate you or at the very least help you convert them.

  • acc, aif, aiff, amr, ape, au, cda, dct, dss, gsm, flac, m4a, mid, mp3, mpga, ogg, raw, shn, sri, vox, wav, and wma.


  • .mp4, .mpeg, .wmv.

OTHER VIDEO FILES:  (Again, if you have any of the following, please give us a call at (818) 248-3400)

  • 3g2, 3gp, avi, flv, m4v, mov, mp4, mpeg, mpg, video, and wmv.

Can I upload my files from the Internet?
Only if you’re friendly.  We only work with unfriendly people if they have money.  That’s the only exception we make.  Just give us the URL ( to YouTube or any other place it may be such as:

  • Blip.TV
  • DailyMotion.COM
  • MetaCafe.COM
  • SlideShare.NET
  • Video.Google.COM
  • Vimeo.COM

What languages can I have my transcripts done in?

Right now it’s only English. However, we do have an absolutely fantastic translation partner, so please email us at: